Cable TV in BsAs, Episode 2
15/09/11 22:51 Filed in: Argentina
Episode two of our "please can we have what we paid for" cable drama.
Our last instalment closed with cable guy number two saying that Cablevision would call us to to arrange an appointment. They didn't. Another long call yesterday produced an appointment between 13:00 and 17:00.
While waiting one ponders as to why this situation exists. While no expert on Argentine consumer matters it seems to me that a culture exists where the consumer is not particularly important and has no real recourse. What legislation there is does not appear to be enforced so the consumer is on his own.
Thirdly, there is a lack of competition.
At 16:00 there was no sign of cable guy number 3. 18:30, looks like a no show.
Our last instalment closed with cable guy number two saying that Cablevision would call us to to arrange an appointment. They didn't. Another long call yesterday produced an appointment between 13:00 and 17:00.
While waiting one ponders as to why this situation exists. While no expert on Argentine consumer matters it seems to me that a culture exists where the consumer is not particularly important and has no real recourse. What legislation there is does not appear to be enforced so the consumer is on his own.
Thirdly, there is a lack of competition.
At 16:00 there was no sign of cable guy number 3. 18:30, looks like a no show.